Refund Policy

Last updated: March 2026

1. Overview

This Refund Policy applies to purchases of BLU software products, including BLU Solo, made through our website or via a third-party merchant of record (such as Paddle).

By purchasing BLU, you agree to this Refund Policy alongside our Terms of Service.

2. Digital Software Purchases

BLU is supplied as digital content.

In most cases:

  • access is provided immediately after purchase (including download, activation, or account access);

  • once access has begun, refunds are not provided for change of mind, subject to any rights that cannot legally be excluded.

3. Consumer Cancellation Rights (UK & EU)

If you are purchasing as a consumer, you would normally have a 14-day right to cancel under applicable consumer law.

However:

  • at checkout, you will be required to expressly request immediate access to BLU; and

  • you will be required to acknowledge that you lose your right to cancel once access to the digital product begins.

Where you have given this consent and access has started, you will not be entitled to cancel or receive a refund for change of mind.

This does not affect any rights that cannot legally be excluded.

4. Subscriptions

If BLU is provided on a subscription basis:

  • subscriptions renew automatically unless cancelled;

  • cancelling a subscription stops future billing only;

  • access continues until the end of the current billing period;

  • refunds are not provided for unused time during an active billing period.

5. When Refunds May Be Provided

We may issue a refund where appropriate, including:

  • duplicate payments;

  • incorrect charges;

  • verified billing errors;

  • a serious technical fault that prevents reasonable use of BLU and cannot be resolved within a reasonable timeframe;

  • where required by applicable law.

All refund requests are assessed case by case.

6. When Refunds Are Not Provided

Refunds are not provided where:

  • you change your mind after accessing the software;

  • you decide not to use BLU after purchase;

  • you cancel part-way through a billing period;

  • your device or environment does not meet system requirements (unless compatibility has been incorrectly stated by us);

  • you fail to use the product after purchase.

7. Technical Issues

If you experience a technical issue:

We will make reasonable efforts to:

  • investigate the issue;

  • provide a fix, workaround, or update where possible.

Refunds will only be considered where a serious fault cannot be resolved within a reasonable timeframe.

8. How To Request A Refund

To request a refund, contact:

Please include:

  • your purchase email;

  • date of purchase;

  • description of the issue.

We aim to respond within a reasonable timeframe.

9. Payment Provider

Payments are handled by a third-party merchant of record, such as Paddle.

Depending on the transaction:

  • refunds may be processed through that provider;

  • their terms and processes may also apply.

10. Your Statutory Rights

Nothing in this policy affects any rights you have under applicable consumer law.